#GRAND VELAS ALL INCLUSIVE TV#

Thank you for reserving with us at Grand Velas Riviera Maya after your highly satisfying vacation experience at our sister resort in Riviera Nayarit. Would probably try the Cabo property or return to Nuevo Vallarta.… I am not sure I would return to this property. They both worked extremely hard to ensure a smooth experience. Two bright spots in our trip were our pool concierge Othoniel and Levi, our room concierge. Nothing was a major flaw, just not the level of service we had in Nuevo Vallarta and not what you would expect at this price point. Some of the activities on the schedule would not happen with no notice or explanation.

#GRAND VELAS ALL INCLUSIVE TV#

Our tv was not working and I had to call twice for someone to finally come fix it, over an hour of waiting. For example, at breakfast, the tea I ordered upon seating did not appear until we finished our breakfast, my son’s reasonable substitution requests on meals were ignored, room service took 45-60 min. Things just seem a little slow and off-the-mark. The staff is all really nice but I find the service to be very inconsistent. Grand Velas Riviera Maya is larger, equally (if not more) beautiful property. Everything was so perfect, we decided to visit another Grand Velas property this year. In 2022, we went to Grand Velas Nuevo Vallarta and had an amazing time. Miguel and Tayde at the Ambassador pool were awesome Miguel at Amat (coffee shop)- he was so personable and fun! I have zero complaints, but one suggestion- please stop making the employees wear masks! Not only is it uncomfortable for them, but it makes communication difficult when there is already a bit of a language barrier.… Some of the restaurants were a little too 'gourmet' for our liking, but we didn't have any trouble finding places to eat that we liked! We took teenage girls, and they had a blast at the karaoke bar every night! Some of our favorites were- Melissa, our wonderful concierge who was always available to help with questions, reservations, etc. The food and drinks are fabulous! There is something for everyone. Even if you don't get a spa treatment, do the water ceremony!!! It is such a unique and cool experience. The spa is the most incredible one I have ever been to. Every single person we interacted with went above and beyond to make sure we always had everything we wanted or needed. The service is absolutely AMAZING! I can't imagine anyone ever having a complaint about the service. They have people cleaning all day everyday. This resort is as close to perfect as you will ever find! It is such a treat to find somewhere so upscale and luxurious that also welcomes children. It was such a great week and we will certainly choose the Grand Velas brand next time we come to Mexico.… I can’t thank the staff at Grand Velas enough for their incredible hospitality. Lastly, every single employee we came in contact with went above and beyond to make sure we were cared for. She took care of all of our needs and was always available for any requests or questions we had. We had in room dining twice which was a great choice on the nights we didn’t feel like doing much. Each restaurant had a variety of dishes and there were some incredible vegetarian options to choose from. We also enjoyed pre dinner drinks at the Sky Bar as well. We dined at Sen Lin, Piaf and Cocina De Autor.

Thank you Luciano for making our week incredible. It was by far the best service we have ever had. We were also able to order lunch directly from our loungers. He made sure we had cold waters and drinks throughout the day. Luciano took such great care of us all week. We went down most mornings around 9am and were the only ones in the pool area for hours. There were plenty of loungers and umbrellas for everyone.

We enjoyed breakfast and pre dinner drinks on our balcony every day. Our view of the ocean was absolutely incredible. We were located on the 3rd floor with a plunge pool on our balcony. We had an ocean front room that was beautiful. We stayed in the Grand Class section which is the adults only area. My husband and I just returned from our 5 night vacation at Grand Velas. Hotels near Rosewood Spa at Rosewood Mayakoba.Hotels near Vassa Spa at Azul Beach Reosrt The Fives.Playa del Carmen Cheap Pet Friendly Hotels.Playa del Carmen All Inclusive Honeymoon Resorts.Playa del Carmen Pet Friendly Beach Hotels.Playa del Carmen All Inclusive Beach Hotels.Playa del Carmen All Inclusive Spa Hotels.Pet Friendly Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.

Grand velas all inclusive